Shipping and Returns

• If the Product does not meet your expectations, you can send it back to us within 14 calendar days without giving any reason. This situation does not apply to Products made on the Customer's special order or personalized.
• To meet the deadline, it is enough to send a statement before its expiry. The declaration of withdrawal from the contract may be submitted, for example:
  1. in writing to the following address: Chrostowa 61, 32-742 Sobolów;
  2. in electronic form via e-mail to the following address: wooddecorpolska@gmail.com ;
• 8.2. An exemplary model withdrawal form is included in Annex 2 to the Consumer Rights Act.
• 8.3. The period for withdrawal from the contract begins:
  • 8.3.1. for a contract in the performance of which the Seller issues the Product, being obliged to transfer its ownership (e.g. Sales Agreement) - from taking the Product into possession by the consumer or a third party designated by him other than the carrier, and in the case of a contract which: (1) includes many Products that are delivered separately, in batches or in parts - from taking possession of the last Product, batch or part, or (2) consists in the regular delivery of Products for a specified period - from taking possession of the first of the Products;
  • 8.3.2. for other contracts - from the date of conclusion of the contract.
• 8.4. In the event of withdrawal from a distance contract, the contract is considered void.
• 8.5. The Seller is obliged to immediately, no later than within 14 calendar days from the date of receipt of the consumer's statement on withdrawal from the contract, return to the consumer all payments made by him, including the cost of delivery of the Product (except for additional costs resulting from the method of delivery chosen by the Customer other than the cheapest standard delivery method available in the Online Store). The seller shall refund the payment using the same method of payment as used by the consumer, unless the consumer has expressly agreed to a different method of return, which does not involve any costs for him. In the case of making a payment using a payment card, the refund will be made to the bank account assigned to the payment card with which the payment was made. If the Seller has not offered to collect the Product from the consumer himself, he may withhold the reimbursement of payments received from the consumer until the Product is returned or the consumer provides proof of his return, whichever occurs first.
• 8.6. The consumer is obliged to immediately, no later than within 14 calendar days from the date on which he withdrew from the contract, return the Product to the Seller or hand it over to a person authorized by the Seller for collection, unless the Seller has offered to collect the Product himself. To meet the deadline, it is enough to return the Product before its expiry. Please send all returns to the following address: WOOD DECOR Bolesław Palczewski, Chrostowa 61, 32-742 Sobolów.

WARRANTY

We provide a 12-month warranty for our products.